Getting Through the Road Blocks

Business Making Most of 19th Street Roadwork

Op-Ed

We have seen progress recently, as TXDOT has opened the northern lanes of 19th Street. Customers now have direct access to all three of our stores on 19th Street (BMW, Cadillac, and Lexus) instead of bypassing our facilities and taking detours due to road closures.

Although not having direct access to our dealerships over the past two years was an inconvenience, since we are more of a destination business (coming to see us for sales or service vs. relying on drive-by traffic), we were able to minimize those challenges by informing our customers of the best ways to access each of our dealerships by sending out email updates and posting on social media the best routes to take to come see us.

Our clients have been very understanding as we have managed through the project as there is more dirt flying than normal (and normal is a lot out here in West Texas anyway) so our facilities and vehicles have been a challenge to keep clean.

During this timeframe, we have also started and completed several facility projects, so we have had our own challenges managing our businesses around improvements that have been made to all three of the dealerships on 19th Street including:

• BMW of Lubbock – Major facility expansion including a new service and parts facility and additional client lounge spaces

• Lexus of Lubbock – Complete renovation of the exterior along with a remodel of the interior including the service drive and client lounge

• Cadillac of Lubbock – Remodel and expansion of the service shop area. Starting soon – a complete exterior and interior renovation enhancing the service drive, client lounge, and sales department to be completed by Q4 of 2025.

Fortunately, to do business in West Texas where our customers understand progress is sometimes inconvenient, but the result will be worth it for all! We invite you to come see us!

Troy Tucker is the General Manager at Cavender Lexus of Lubbock and Cavender Cadillac of Lubbock.

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Posted by Latino Lubbock Magazine Digital Media